Last updated: 14 December 2025

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1) Who this policy applies to

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- Consumers (Individuals): Protected under Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
- Business Clients (B2B): Governed by contract and commercial law.

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2) Services covered

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• Live streaming services (including recording and delivery)

• Video/audio editing services (post-production, mastering, graphics)

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3) Consumer bookings — your cancellation rights

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A. 14-day cooling-off (distance/off-premises bookings only): You have 14 days to cancel if booked online/phone. If you request early service start, we may deduct costs for work done.

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B. Exceptions: Date-specific events (e.g., weddings) may not have cooling-off rights. Digital content delivered within 14 days may waive cooling-off rights.

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C. Refund processing: Refunds within 14 days of cancellation notice, to original payment method, minus fair value of work performed.

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4) Business clients (B2B) — cancellations & refunds

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• Deposits are typically non-refundable.

• Balance due 7–14 days before event; late payments may incur interest at 8% above BoE base rate plus statutory compensation.

• Cancellation windows: >30 days: deposit retained; 8–30 days: 50% fee; ≤7 days: 100% fee.

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5) Service issues — remedies & partial refunds (consumers)

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If services are not performed with reasonable care and skill, we will re-perform or offer a price reduction/refund as required by law.

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6) Events beyond our control

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We will attempt rescheduling or partial refunds if force majeure or platform outages prevent delivery.

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7) Editing services — revisions & approval

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Two rounds of revisions included; extra revisions billed at agreed rate. Refunds not available after final approval except where legally required.

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8) How to cancel or request a refund

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Email: info@kijach.com
Include name, event date, booking number, and reason. We respond within 2 business days.

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9) Music & copyright licences

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Client must secure PRS/PPL licences for music use. Streaming to own site may require PRS LOML; platform streams rely on platform licences but must follow their policies.

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10) Governing law

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This policy is governed by the laws of Scotland and subject to Scottish courts.

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